Effective Date: 7 July 2026
 

Thank you for choosing our AI Tutor services and FIE Cognitive Intervention training programmes. We are committed to providing quality educational support and a positive learning experience. This Refund & Cancellation Policy explains the terms for subscription cancellations, training cancellations, and refund requests.
 

1. AI Tutor Subscription Plans
 

Subscription Cancellation

Users may cancel their monthly subscription at any time. Cancellation will prevent future automatic renewals.

After cancellation:

• Access to the AI Tutor service will continue until the end of the current paid subscription period.

• No further subscription charges will be made after the current billing cycle ends.

Refunds for AI Tutor Subscriptions

Due to immediate access to digital services upon subscription activation, subscription fees are generally non-refundable once access has been provided.

Refund requests may be considered in the following circumstances:

• Duplicate payments

• Incorrect charges

• Technical issues preventing access to the service that cannot be resolved

Refund requests must be submitted within 7 days from the payment date and will be reviewed on a case-by-case basis.
 

2. FIE Cognitive Intervention Training
 

Training Cancellation and Rescheduling

If you are unable to attend a scheduled training programme, please contact us as soon as possible.
 

Where possible, we may offer:

• Transfer to another available training session

• Rescheduling of attendance

• Other suitable arrangements depending on availability
   

Training Refund Policy

Refund eligibility is based on the timing of the cancellation request:

• More than 14 days before the training start date: A refund may be provided, subject to any applicable administrative fees.

• Within 14 days before the training start date: Refunds may not be available, but transfer or rescheduling options may be considered.

• After the training programme has started: No refunds will be provided.

Approved refunds will be processed within 14 business days after confirmation of approval.
 

3. Shopee Store Purchases
 

Purchases made through our UrbanStyleFinds Shopee shop are subject to Shopee’s own payment, return, refund, and dispute resolution policies.

For product-related issues, customers should submit requests through the Shopee platform according to Shopee’s procedures.
 

4. How to Request a Refund

To request a refund, please provide:

• Full name

• Account email or order details

• Date of purchase

• Reason for the refund request

• Supporting information where applicable

Refund requests can be submitted through:

Email:contactmybrilliantwill@gmail.com

We will review each request and respond within 5 business days.
 

5. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated effective date.

6. Contact Us

[MyBrilliantWill]
Email: contactmybrilliantwill@gmail.com
Website: mybrilliantwill.com